Brivo Access
Administrators
Configuration
Emergency Scenarios
Getting Started with Emergency Scenarios
Creating an Emergency Scenario
Initiating an Emergency Scenario
Clearing an Emergency Scenario
Activating a Group-based Lockout
Excluding a Group from Lockdown
How to Configure a Global Lockdown
How to Configure a Global Egress
Account Settings
Enable Multi-factor Authentication
Reset Multi-factor Authentication
Shared Access Setup & Group Sharing
Managing Account Settings
Setting up Multi-factor Authentication
Setting a custom Logo for BMP
Using your Multi-factor Authentication Recovery Code
Expire Unused Credential
What is Remote Access?
Enabling Facial Authentication
Configuring Personnel Control
Enabling COVID-19 Self Screening
Using Multi-factor Authentication
How can you change the time zone for a Brivo Access account?
Site Settings
Schedules & Holidays
Notifications
Create a Notification
Cellular Reference Chart
Creating a Monitored Device Notification
Device Filters for Devices and Valid Access Notifications
Custom Fields
Commands
Credentials
Add Cards
Managing the Card Bank
Assigning a License Plate Credential to a User
Adding Cards - Swipe to Enroll
Issuing a Brivo Mobile Pass or Wallet Pass
Managing Brivo Wallet Pass
Adding Cards - Bulk Upload
Managing Unknown Cards
How to use faceprint credentials
Creating a Brivo Door Station faceprint credential
Data Explorer
Data Explorer: Daily Active Users by Site
Introduction to Data Explorer
Data Explorer: Activity by Site
Data Explorer: Adding and Removing Visual Elements
Data Explorer - People counting by door over a specific date range with granularity options
Devices
Elevator Floor Control
Applying a Schedule to an Elevators & Floors
Applying a Door Override
Applying a Schedule to a Door
Setting the Arming Mode of an Alula Panel
Using Device Status
Events
Global View
Integrations
Realpage
Enabling RealPage Integration
Fetching units for Realpage
Disabling the Realpage Integration
Fetching residents for Realpage
Checking residents in Realpage
Eagle Eye
Mindbody
Languages
Occupancy Management
Reports
Running an Existing Report Configuration
Creating a New Report Configuration
Creating a New Report Schedule
Creating a User Report
Running an In/Out Report
List of Report Configurations in Brivo Access
User Image Quality Report
Managing Report Jobs
Users & Groups
Guest Management
Questions about your Guest Invite
How can I get Guest Management
Guest Management FAQ
Configuring Guest Management in Brivo Access
Suspending a User
Modifying Group Permissions
Exporting User Information
Deleting a User in Access
Issuing a PIN Code to a User
Creating a User in Access
Viewing User Recent Activity
Admin Bulk Actions - Deleting, Suspending or Reinstating Users
Creating a Group
Issuing a Card
Using Badge Templates
Video
Custom Video Layout
Viewing Recorded Video
Viewing Live Video - All Sites
Brivo Access Cam Networking Ports
Account Config Tool
Brivo Access Release Notes
How do I reset my password?
Brivo Mobile Pass
Brivo Mobile Pass Release Notes
Non-Brivo Mobile Credentials
Brivo Wallet Pass
Adding an Employee Badge to Apple Wallet
Adding an Employee Badge to Apple Watch
Brivo Wallet Pass - FAQ
Adding an employee badge to Google Wallet
Brivo Mobile Pass FAQ
Favorite a door
Manually redeeming a Brivo Mobile Pass
Adding a widget on Android
Adding a widget on iOS
Opening a unit lock
Create a Brivo Mobile Pass Account
Linking a Brivo Smart Home Account
Enabling a Siri shortcut
Customize a door name
Inviting Guests
I don't see any doors in my Brivo Mobile Pass
Controlling Thermostats
Brivo Wallet Pass Global Availability
Redeeming your Brivo Mobile Pass
Hardware
Brivo Hardware
Brivo Door Station
Configuring a Brivo Door Station
How to setup Intercom for Brivo Door Station
How to use Intercom on a Brivo Door Station
How to setup notifications for Brivo Door Station
How to view Live Video with the Brivo Door Station
How to use Talkdown with the Brivo Door Station
Brivo Door Station FAQ
Brivo Door Station Release Notes
Bandwidth Recommendations for Brivo Hardware
Brivo Onsite Server/Brivo Onsite Firmware Release Notes
Uploading Firmware via USB
3rd Party Hardware
Hardware Frequently Asked Questions (FAQ)
Ports and IP Addresses by Product Category
Brivo Access Mobile App
Users
Suspending or reinstating a user in the Brivo Access Mobile App
Issuing a Brivo Mobile Pass in the Brivo Access Mobile App
Issuing a card in the Brivo Access Mobile App
Creating a new user
Assign a user to a group in the Brivo Access Mobile App
Issuing a PIN in the Brivo Access Mobile App
Devices
Applying a schedule to a door
How to activate or deactivate an Emergency Scenario
How to unlock a Door
Account Settings
Brivo Access Mobile App Release Notes
Brivo Smart Home
Properties
Change the Digit Length for Randomly Generated Access Codes
Set Temperature for all Vacant Units
Set a Check Out Time
Manually Send a Pin Code Via Email
Set a Check In Time
Lock all Vacant Units
Change How Long Following Check-out that Codes are Unsynced
Changing a Property's Time Zone
Turn off all Lights in Vacant Units
Schedule Auto-Lockout Time for all Company Properties
Adding a Property
Create Scheduled Access for a Property
Schedule Guest Code Sync
Manually Send a Pin Code Via SMS
Change how long prior to Check-in that codes are synced
Schedule Guest Code Removal Sync
Scenes
Delete a Property Level Scene
Create a Property Level Scene
Activate a Property Level Scene
Edit a Property Level Scene
Users
Delete a Company Level User
Deleting a Property Level User
Adding a Company Level User
Edit a Property Level User
Adding a Property Level User
Creating an Access Schedule for a User
Edit a Company Level User
WiFi
Integrations
Entrata
Brivo - Entrata Integration - Initial Setup in Your Entrata PMS
How to enable an Entrata integration
How to Verify Credentials in your Entrata integration
How to Sync Units in your Entrata integration
How to Create Units in your Entrata integration
How to Sync Residents in your Entrata integration
How to Remove your Entrata integration
Brivo Smart Home/Brivo Access Integration
Manually Refreshing Integrations
BookingSync Integration
CiiRUS Integration
FRS Integration
Guesty Integration
HSAPI Integration
Kigo Integration
LMPM Integration
Lodgix Integration
MRI Integration
MyVR Integration
Real Page Integration
Rent Manager Integration
Streamline Integration
Yardi Integration
Devices
Unpairing a Repeater
Installing a Gateway
Pairing a Honeywell T6 Thermostat
How do I lock the screen on a Honeywell T6 Pro Thermostat?
How do I unlock the screen on a Honeywell T6 Pro Thermostat?
What is the PIN to unlock the screen on a Honeywell T6 Pro Thermostat?
Gateway Install Tips
Unpairing a Lock
Pairing a Lock
Pairing a Repeater
Compatible Z-Wave Devices
Pairing an Outlet Module
Brivo Smart Home Release Notes
Brivo Visitor
Admins
Administrator Functions
Administrator Functions Overview
Location Name
Printer Configuration
Email Notifications
Host List
Auto Sign Out
Auto Refresh Host List
Accessing the Configuration Menu
Logging into Brivo Visitor
Configuring Brivo Access for use with Brivo Visitor
Configuring/Disabling Workflows
Reporting
Custom Questions
Document Agreement
Idle Screen Image
Visitors
Getting Started With Brivo Visitor
Brivo Visitor Release Notes
Identity and Access Management
SSO
Identity Connector
Okta
Identity Connector for Okta
BMP Provisioning with Identity Connector for Okta
Configure Identity Connector for Okta
Custom Field Mapping with Identity Connector for Okta
Brivo Wallet Pass Provisioning with Identity Connector for Okta
Azure
Configure Identity Connector for Azure Active Directory
Identity Connector for Azure Active Directory
BMP Provisioning with Identity Connector for Azure Active Directory
Custom Field Mapping with Identity Connector for Azure Active Directory
Brivo Wallet Pass Provisioning with Identity Connector for Azure Active Directory
Identity Connector Release Notes
- All Categories
- Brivo Smart Home
- Brivo Smart Home Release Notes
- Brivo Smart Home Product Release Notes
Brivo Smart Home Product Release Notes
Updated by Larry Wile
Brivo Smart Home Product Release Notes
November 5, 2024 (v2024.10.0)
Highlights/Improvements
- Improvements to password security in Property Management Systems
- Improvements to synchronizations of v3 integrations
- Property units will show alerts from the payload instead of making separate /alarms API calls
- Customers can activate Property Management System integrations only if they have Multifamily or Enterprise editions
- Administrators can manage sites only if they have the Update Account Settings permission on Multifamily edition or Enterprise edition with Multifamily support
- Customer can now see Multifamily support enabled by default when having Multifamily edition
- Improvements made so Journal events are now properly working in Account Config Tool and Journal
- Customers can use our new UI mapping tool for devices
Fixes
- Fixed an issue where customers could not disable Multifamily support for Multifamily edition
- Fixed an issue where pages were not being created in the Company Alerts Tab
- Fixed an issue where customer relationship changes were updating non-affected users
- Fixed an issue where properties could duplicate when there are residents assigned
- Fixed an issue where residents were incorrectly being suspended
- Fixed an issue with batch processing residents
October 16, 2024 (v2024.9.7)
Highlights/Improvements
- Additional improvements to the RealPage integration in Brivo Access
October 15, 2024 (v2024.9.6)
Highlights/Improvements
- Customers can run the RealPage integration in Brivo Access
October 11, 2024 (v2024.9.5)
Fixes
- Customers can pair gateways without any errors
- Gateways are not incorrectly marked as offline
October 10, 2024 (v2024.9.4)
Highlights/Improvements
- Gateway objects are cached, increasing the number of gateway events the system can process significantly and allowing our system to better handle message surges
October 7, 2024 (v2024.9.3)
Highlights/Improvements
- Improved queries for RealPage integration allowing for faster response times averaging less than one minute
October 4, 2024 (v2024.9.2)
Highlights/Improvements
- Optimized backend calls for bulk database actions
- Residents are now able to transfer from one unit to another without having access to their older unit
- Delta Retrieval support now added which differentiates between Property Managemetn Systems that support a last queried date-based retrieval (delta) and those that don't
- Changes in relationships or unit mappings are now automatically checked on next sync and reconciled
- Property Management System syncs are now able to continue even when errors are encountered during the sync
- Added a check to make sure bad overrides aren't processed (i.e updating a current resident's info with info from their past reservation to the same property)
- Removed processing of past reservations from Entrata file and instead marking them as inactive if they exist as active in the database but not present in the input dataset
- Added feature to use company default check-in and check-out time when the Property Management System doesn't provide time info
- Added event-driven logic to process affected people when timezone/check-in default/check-out default values are updated
- Updated Entrata to use customer-specific move-in time and vendor status
- When Access is deleted from Brivo Smart Home and an integration is resynced, it brings resident back
September 18, 2024 (v2024.9.1)
Highlights/Improvements
- Brivo Smart Home user tab now identifies if its pulled from an external Property Management System
- Updates Portal Gateway connection message
Fixes
- Fixed an issue where Water Sensor Device Card was incorrectly showing "Dry" when the sensor has detected water
September 17, 2024 (v2024.9.0)
Highlights/Improvements
- Humidity alerts are now sent if the humidity is below or above the threshold in the rule
- The Lock Jammed icon has been updated to no longer include a Door Locked icon
- Improved the reporting cadence of All Clear messages from Thermostats and Sensors
Fixes
- Customer can use the Entrata integration even when some of their reservations do not have a start time
September 9, 2024 (v2024.8.4)
Highlights/Improvements
- We improved the customer experience using the Entrata integration
- We updated the Lock Jammed icon and ensured the current status is always reflected
- We improved the resident syncing functionality for RealPage integration
Fixes
- Fixed an issue where Gateways were not being properly removed when deleted from an account
August 29, 2024 (v2024.8.3)
Highlights/Improvements
- You can see the last sync date including the tasks that are in progress
- You can use flat hierarchies
- You can see transferred residents from one unit to another (and back)
- Bordeaux GoLive
- PMS improvements and fixes
August 8, 2024 (v2024.8.1)
Highlights/Improvements
- Portal now displays Updating Firmware on the device card
- Multi-Family support is now fully enabled
- Sync status is now always selected when navigating to the integrations page, even after scrolling down
Fixes
- You can no longer select the top level when adding new units
- Improved system behavior between online and offline when adding a device to a site
- Online devices cannot be marked as being a common device
- Fixed an issue where pressing the Load More button causes issues with the section scrolling when mapping new units
- Fixed an issue where schedules could be added to offline doors, even though they are not supported
August 6, 2024 (v2024.8.0)
Highlights
- Default rules are no longer created for occupied/unoccupied, sensor open and close, and home and away rules both at company and property levels
- Gateways first time connect feature now supported
July 31, 2024 (v2024.7.3)
Fixes
Fixed an issue where device cards were showing up blank across multiple companies
July 25, 2024 (v2024.7.1)
New Features
- Changing resident's PIN no longer breaks Rent Manager integration
- Brivo Smart Home UI now auto refreshes when a user role is edited
- Several improvements to pairing process
- Indicate obvious pairing success or fail during the pairing process
- If not complete, error out and give the user an option to refresh node
- Added new device functionality tests for locks
- New icons to show Zwave status and device signal strength on device card
July 22, 2024 (v2024.7.0)
New Features/Improvements
- Rules and battery alerts now listed alphabetically
- Data retention is now possible after disabling integrations
- Additional customer experience fixes and improvements
Fixes
- Fixed an issue where customer could not configure send alert actions with proper templates
- Fixed an issue where the internal search UI was not clear when searching and was not showing all results
- Fixed an issue where the user was not able to claim an account or reset the password via email
- Fixed an issue where residents coming in from Yardi were not showing the common doors in their app, only unit devices
- Fixed an issue where customer could not set or configure home and away rules
- Fixed various UI issues in the interface
September 28, 2023 (v2023.9.1)
New Features
- Access Denial Groups are now available to customers with eligible hardware
September 6, 2023 (v2023.9.0)
New Features
- Integrations can be removed by Company Admins
- Unoccupied rules will re-apply at 00:00 UTC and 12:00 UTC
- Deleting an Emergency code triggers an emergency code audit automatically
Enhancements
- Numerous UI updates to the Brivo Smart Home web portal to improve usability
- Code sync notifications will now be delivered more reliably
- Notifications will properly respect the
Notification Type
setting for the property - Over and Under Temperature Rules will now execute more reliably
- Email notifications have been improved for customers with Rent Manager integrations
August 10, 2023 (v2023.8.1)
New Features
- Custom battery alert configuration in rules
- Users will not be able to deleted a property or a property group if there are gateways or devices still connected to them
- Ability to force sync a code to the device for a code scheduler enabled gateway (Gateway firmware needs to be on 1.7.9+)
- Property units will be pulled from the PMS vendor soon as a new integration is added in the new PMS integration application (Feature not yet available for all customers)
- All user roles can now click on the alert from the property dashboard to get to the device page directly
Enhancements
- Fix for “Locked by Master Code” for Kwikset locks
- After hours staff code use rule has been fixed to work for only staff user code use
- Time stamps have been fixed on the property logs
- Users will get a warning when trying to download empty reports
- Humidity values are now normalized to be within 0 to 100
August 1, 2023 (v2023.8.0)
New Features
- BSH portal will now request updated statuses from wet sensors that have not reported a clear alarm message to the gateway
Enhancements
- Addressed an issue that was preventing unoccupied rules from reapplying as expected
October 2022
- New "Installer" role that allows a company level users to be set up specifically as installer with only only the ability to add/remove or manipulate devices.
- When the Smart Home/Access integration is set up, and the account has mobile passes enabled, the mobile passes can now be assigned at the individual user level opposed to being assigned automatically to all users.
- Users in the portal who are not directly associated with a door will now be required to confirm the action of locking/unlocking.
- Footnotes on the "Add Access" modal are now consistent with the symbols displayed.
- Access Logs are renamed Event Logs to be more in line with what is displayed.
May 2022
- Terms of Use and Privacy and Security Links added to the login screen.
- Ability to set a time designated lock time for doors for VR properties.
- Removed the ability for non-admin level users to delete rules and scenes.
- Added notification to users informing them that un-synced devices will still need a factory reset to re-sync.
- Added a "Cancel" button to the rules page.
- Fixed functionality turning thermostats back on after the door/window sensor recognizes the door/window is shut.
- Emergency code setting enabling users to select if lock emergency codes should be synced and in what quantity.
- Fixed a bug so users not set up as company admins cannot delete other users.
- Fixed a bug to enable the “Remember me” functionality.
- Fixed a bug allowing users to select their wifi option without the stored auto-complete functionality showing up.
- Fixed a bug where the “Reset” button on the company details page was not working.
- Fixed a bug so the version footer is not visible by default.
- Fixed a bug where users weren’t able to use their emergency code instead of their own code even when the emergency code access override option is active.
- Fixed a bug that prevented access codes from being sent out if both a user’s email and phone number weren’t entered.