Brivo Smart Home Product Release Notes

Brivo Smart Home Product Release Notes

December 16, 2024 (v2024.12.1)

Fixes

• Fixed an issue where customers who have both Brivo Access and Brivo Smart Home were not able to see their Brivo Smart Home devices and features. Customers will have to close and reopen their Brivo Mobile Pass apps again to see the Brivo Smart Home devices

December 13, 2024 (v2024.12.0)

Highlights/Improvements

• Back end services have been upgraded to the latest versions

Fixes

• Fixed an issue where the customer could not use a new Property Management System activation flow

November 26, 2024 (v2024.11.5)

Highlights/Improvements

• Customer can now fetch Rent Manager relationships in Brivo Access
• Customer can now properly fetch relationships and active and inactive roommates for property management systems integrations
• Customer now sees the count only for the mapped units and not the entire hierarchy for property management systems integrations

Fixes

• Added eviction as valid status to Yardi allowing for the record to not be deleted, but instead their end date is updated to reflect their new move out date
• Fixed an issue where the customer didn't see all relationships selected by default if no relationships was selected for the v3 integrations in Brivo Smart Home

November 15, 2024 (v2024.11.3)

Fixes

• Fixed an issue where Brivo Mobile Pass information was not being saved to the database

November 12, 2024 (v2024.11.1/11.2)

Fixes

• Fixed issues where the administrator could not see properties in their account

November 12, 2024 (v2024.11.0)

Highlights/Improvements

• Customers can see the Yardi integration displayed in the Integrations Library in Brivo Access
• Administrators can verify code scheduler on lock
• Portal logs support UTC for CS and debugging purposes
• Brivo Smart Home now displays a Property Group Alerts page similar to Company Alerts
  Customer can create an account having the multifamily portfolio edition

Fixes

• Fixed an issue where Lease end dates in Rent Manager were not showing up in Brivo Smart Home
• Streamlined the process for handling empty name fields

November 5, 2024 (v2024.10.0)

Highlights/Improvements

• Improvements to password security in Property Management Systems
• Improvements to synchronizations of v3 integrations
• Property units will show alerts from the payload instead of making separate /alarms API calls
• Customers can activate Property Management System integrations only if they have Multifamily or Enterprise editions
• Administrators can manage sites only if they have the Update Account Settings permission on Multifamily edition or Enterprise edition with Multifamily support
• Customer can now see Multifamily support enabled by default when having Multifamily edition
• Improvements made so Journal events are now properly working in Account Config Tool and Journal
• Customers can use our new UI mapping tool for devices

Fixes

• Fixed an issue where customers could not disable Multifamily support for Multifamily edition
• Fixed an issue where pages were not being created in the Company Alerts Tab
• Fixed an issue where customer relationship changes were updating non-affected users
• Fixed an issue where properties could duplicate when there are residents assigned
• Fixed an issue where residents were incorrectly being suspended
• Fixed an issue with batch processing residents

October 16, 2024 (v2024.9.7)

Highlights/Improvements

• Additional improvements to the RealPage integration in Brivo Access

October 15, 2024 (v2024.9.6)

Highlights/Improvements

• Customers can run the RealPage integration in Brivo Access

October 11, 2024 (v2024.9.5)

Fixes

• Customers can pair gateways without any errors
• Gateways are not incorrectly marked as offline

October 10, 2024 (v2024.9.4)

Highlights/Improvements

• Gateway objects are cached, increasing the number of gateway events the system can process significantly and allowing our system to better handle message surges

October 7, 2024 (v2024.9.3)

Highlights/Improvements

• Improved queries for RealPage integration allowing for faster response times averaging less than one minute

October 4, 2024 (v2024.9.2)

Highlights/Improvements

• Optimized backend calls for bulk database actions
• Residents are now able to transfer from one unit to another without having access to their older unit
• Delta Retrieval support now added which differentiates between Property Managemetn Systems that support a last queried date-based retrieval (delta) and those that don't
• Changes in relationships or unit mappings are now automatically checked on next sync and reconciled
• Property Management System syncs are now able to continue even when errors are encountered during the sync
• Added a check to make sure bad overrides aren't processed (i.e updating a current resident's info with info from their past reservation to the same property)
• Removed processing of past reservations from Entrata file and instead marking them as inactive if they exist as active in the database but not present in the input dataset
• Added feature to use company default check-in and check-out time when the Property Management System doesn't provide time info
• Added event-driven logic to process affected people when timezone/check-in default/check-out default values are updated
• Updated Entrata to use customer-specific move-in time and vendor status
• When Access is deleted from Brivo Smart Home and an integration is resynced, it brings resident back

September 18, 2024 (v2024.9.1)

Highlights/Improvements

• Brivo Smart Home user tab now identifies if its pulled from an external Property Management System
• Updates Portal Gateway connection message

Fixes

• Fixed an issue where Water Sensor Device Card was incorrectly showing "Dry" when the sensor has detected water

September 17, 2024 (v2024.9.0)

Highlights/Improvements

• Humidity alerts are now sent if the humidity is below or above the threshold in the rule
• The Lock Jammed icon has been updated to no longer include a Door Locked icon
• Improved the reporting cadence of All Clear messages from Thermostats and Sensors

Fixes

• Customer can use the Entrata integration even when some of their reservations do not have a start time

September 9, 2024 (v2024.8.4)

Highlights/Improvements

• We improved the customer experience using the Entrata integration
• We updated the Lock Jammed icon and ensured the current status is always reflected
• We improved the resident syncing functionality for RealPage integration

Fixes

• Fixed an issue where Gateways were not being properly removed when deleted from an account

August 29, 2024 (v2024.8.3)

Highlights/Improvements

• You can see the last sync date including the tasks that are in progress
• You can use flat hierarchies
• You can see transferred residents from one unit to another (and back)
• Bordeaux GoLive
• PMS improvements and fixes

August 8, 2024 (v2024.8.1)

Highlights/Improvements

• Portal now displays Updating Firmware on the device card
• Multi-Family support is now fully enabled
• Sync status is now always selected when navigating to the integrations page, even after scrolling down

Fixes

• You can no longer select the top level when adding new units
• Improved system behavior between online and offline when adding a device to a site
• Online devices cannot be marked as being a common device
• Fixed an issue where pressing the Load More button causes issues with the section scrolling when mapping new units
• Fixed an issue where schedules could be added to offline doors, even though they are not supported

August 6, 2024 (v2024.8.0)

Highlights

• Default rules are no longer created for occupied/unoccupied, sensor open and close, and home and away rules both at company and property levels
• Gateways first time connect feature now supported

July 31, 2024 (v2024.7.3)

Fixes

 Fixed an issue where device cards were showing up blank across multiple companies

July 25, 2024 (v2024.7.1)

New Features

• Changing resident's PIN no longer breaks Rent Manager integration
• Brivo Smart Home UI now auto refreshes when a user role is edited
• Several improvements to pairing process
• Indicate obvious pairing success or fail during the pairing process
• If not complete, error out and give the user an option to refresh node
• Added new device functionality tests for locks
• New icons to show Zwave status and device signal strength on device card

July 22, 2024 (v2024.7.0)

New Features/Improvements

• Rules and battery alerts now listed alphabetically
• Data retention is now possible after disabling integrations
• Additional customer experience fixes and improvements

Fixes

• Fixed an issue where customer could not configure send alert actions with proper templates
• Fixed an issue where the internal search UI was not clear when searching and was not showing all results
• Fixed an issue where the user was not able to claim an account or reset the password via email
• Fixed an issue where residents coming in from Yardi were not showing the common doors in their app, only unit devices
• Fixed an issue where customer could not set or configure home and away rules
• Fixed various UI issues in the interface

September 28, 2023 (v2023.9.1)

New Features

• Access Denial Groups are now available to customers with eligible hardware

September 6, 2023 (v2023.9.0)

New Features

• Integrations can be removed by Company Admins
• Unoccupied rules will re-apply at 00:00 UTC and 12:00 UTC
• Deleting an Emergency code triggers an emergency code audit automatically

Enhancements

• Numerous UI updates to the Brivo Smart Home web portal to improve usability
• Code sync notifications will now be delivered more reliably
• Notifications will properly respect the Notification Type setting for the property
• Over and Under Temperature Rules will now execute more reliably
• Email notifications have been improved for customers with Rent Manager integrations

August 10, 2023 (v2023.8.1)

New Features

• Custom battery alert configuration in rules
• Users will not be able to deleted a property or a property group if there are gateways or devices still connected to them
• Ability to force sync a code to the device for a code scheduler enabled gateway (Gateway firmware needs to be on 1.7.9+)
• Property units will be pulled from the PMS vendor soon as a new integration is added in the new PMS integration application (Feature not yet available for all customers)
• All user roles can now click on the alert from the property dashboard to get to the device page directly

Enhancements

• Fix for “Locked by Master Code” for Kwikset locks
• After hours staff code use rule has been fixed to work for only staff user code use
• Time stamps have been fixed on the property logs
• Users will get a warning when trying to download empty reports
• Humidity values are now normalized to be within 0 to 100

August 1, 2023 (v2023.8.0)

New Features

• BSH portal will now request updated statuses from wet sensors that have not reported a clear alarm message to the gateway

Enhancements

• Addressed an issue that was preventing unoccupied rules from reapplying as expected

October 2022

• New "Installer" role that allows a company level users to be set up specifically as installer with only only the ability to add/remove or manipulate devices.
• When the Smart Home/Access integration is set up, and the account has mobile passes enabled, the mobile passes can now be assigned at the individual user level opposed to being assigned automatically to all users.
• Users in the portal who are not directly associated with a door will now be required to confirm the action of locking/unlocking.
• Footnotes on the "Add Access" modal are now consistent with the symbols displayed.
• Access Logs are renamed Event Logs to be more in line with what is displayed.

May 2022

• Terms of Use and Privacy and Security Links added to the login screen.
• Ability to set a time designated lock time for doors for VR properties.
• Removed the ability for non-admin level users to delete rules and scenes.
• Added notification to users informing them that un-synced devices will still need a factory reset to re-sync.
• Added a "Cancel" button to the rules page.
• Fixed functionality turning thermostats back on after the door/window sensor recognizes the door/window is shut.
• Emergency code setting enabling users to select if lock emergency codes should be synced and in what quantity.
• Fixed a bug so users not set up as company admins cannot delete other users.
• Fixed a bug to enable the “Remember me” functionality.
• Fixed a bug allowing users to select their wifi option without the stored auto-complete functionality showing up. 
• Fixed a bug where the “Reset” button on the company details page was not working.
• Fixed a bug so the version footer is not visible by default.
• Fixed a bug where users weren’t able to use their emergency code instead of their own code even when the emergency code access override option is active.
• Fixed a bug that prevented access codes from being sent out if both a user’s email and phone number weren’t entered.