Brivo Access
Administrators
Configuration
Emergency Scenarios
Getting Started with Emergency Scenarios
Creating an Emergency Scenario
Initiating an Emergency Scenario
Clearing an Emergency Scenario
Activating a Group-based Lockout
Excluding a Group from Lockdown
How to Configure a Global Lockdown
How to Configure a Global Egress
Account Settings
Enable Multi-factor Authentication
Reset Multi-factor Authentication
Shared Access Setup & Group Sharing
Managing Account Settings
Setting up Multi-factor Authentication
Setting a custom Logo for BMP
Using your Multi-factor Authentication Recovery Code
Expire Unused Credential
What is Remote Access?
Enabling Facial Authentication
Configuring Personnel Control
Enabling COVID-19 Self Screening
Using Multi-factor Authentication
How can you change the time zone for a Brivo Access account?
Site Settings
Schedules & Holidays
Notifications
Create a Notification
Cellular Reference Chart
Creating a Monitored Device Notification
Device Filters for Devices and Valid Access Notifications
Custom Fields
Commands
Credentials
Add Cards
Managing the Card Bank
Assigning a License Plate Credential to a User
Adding Cards - Swipe to Enroll
Issuing a Brivo Mobile Pass or Wallet Pass
Managing Brivo Wallet Pass
Adding Cards - Bulk Upload
Managing Unknown Cards
How to use faceprint credentials
Creating a Brivo Door Station faceprint credential
Data Explorer
Data Explorer: Daily Active Users by Site
Introduction to Data Explorer
Data Explorer: Activity by Site
Data Explorer: Adding and Removing Visual Elements
Data Explorer - People counting by door over a specific date range with granularity options
Devices
Elevator Floor Control
Applying a Schedule to an Elevators & Floors
Applying a Door Override
Applying a Schedule to a Door
Setting the Arming Mode of an Alula Panel
Using Device Status
Events
Global View
Integrations
Realpage
Enabling RealPage Integration
Fetching units for Realpage
Disabling the Realpage Integration
Fetching residents for Realpage
Checking residents in Realpage
Eagle Eye
Mindbody
Languages
Occupancy Management
Reports
Running an Existing Report Configuration
Creating a New Report Configuration
Creating a New Report Schedule
Creating a User Report
Running an In/Out Report
List of Report Configurations in Brivo Access
User Image Quality Report
Managing Report Jobs
Users & Groups
Guest Management
Questions about your Guest Invite
How can I get Guest Management
Guest Management FAQ
Configuring Guest Management in Brivo Access
Suspending a User
Modifying Group Permissions
Exporting User Information
Deleting a User in Access
Issuing a PIN Code to a User
Creating a User in Access
Viewing User Recent Activity
Admin Bulk Actions - Deleting, Suspending or Reinstating Users
Creating a Group
Issuing a Card
Using Badge Templates
Video
Custom Video Layout
Viewing Recorded Video
Viewing Live Video - All Sites
Brivo Access Cam Networking Ports
Account Config Tool
Brivo Access Release Notes
How do I reset my password?
Brivo Mobile Pass
Brivo Mobile Pass Release Notes
Non-Brivo Mobile Credentials
Brivo Wallet Pass
Adding an Employee Badge to Apple Wallet
Adding an Employee Badge to Apple Watch
Brivo Wallet Pass - FAQ
Adding an employee badge to Google Wallet
Brivo Mobile Pass FAQ
Favorite a door
Manually redeeming a Brivo Mobile Pass
Adding a widget on Android
Adding a widget on iOS
Opening a unit lock
Create a Brivo Mobile Pass Account
Linking a Brivo Smart Home Account
Enabling a Siri shortcut
Customize a door name
Inviting Guests
I don't see any doors in my Brivo Mobile Pass
Controlling Thermostats
Brivo Wallet Pass Global Availability
Redeeming your Brivo Mobile Pass
Hardware
Brivo Hardware
Brivo Door Station
Configuring a Brivo Door Station
How to setup Intercom for Brivo Door Station
How to use Intercom on a Brivo Door Station
How to setup notifications for Brivo Door Station
How to view Live Video with the Brivo Door Station
How to use Talkdown with the Brivo Door Station
Brivo Door Station FAQ
Brivo Door Station Release Notes
Brivo Smart Readers
Bandwidth Recommendations for Brivo Hardware
Brivo Onsite Server/Brivo Onsite Firmware Release Notes
Uploading Firmware via USB
3rd Party Hardware
Hardware Frequently Asked Questions (FAQ)
Ports and IP Addresses by Product Category
Brivo Access Mobile App
Users
Suspending or reinstating a user in the Brivo Access Mobile App
Issuing a Brivo Mobile Pass in the Brivo Access Mobile App
Issuing a card in the Brivo Access Mobile App
Creating a new user
Assign a user to a group in the Brivo Access Mobile App
Issuing a PIN in the Brivo Access Mobile App
Devices
Applying a schedule to a door
How to activate or deactivate an Emergency Scenario
How to unlock a Door
Account Settings
Brivo Access Mobile App Release Notes
Brivo Smart Home
Properties
Change the Digit Length for Randomly Generated Access Codes
Set Temperature for all Vacant Units
Set a Check Out Time
Manually Send a Pin Code Via Email
Set a Check In Time
Lock all Vacant Units
Change How Long Following Check-out that Codes are Unsynced
Changing a Property's Time Zone
Turn off all Lights in Vacant Units
Schedule Auto-Lockout Time for all Company Properties
Adding a Property
Create Scheduled Access for a Property
Schedule Guest Code Sync
Manually Send a Pin Code Via SMS
Change how long prior to Check-in that codes are synced
Schedule Guest Code Removal Sync
Scenes
Delete a Property Level Scene
Create a Property Level Scene
Activate a Property Level Scene
Edit a Property Level Scene
Users
Delete a Company Level User
Deleting a Property Level User
Adding a Company Level User
Edit a Property Level User
Adding a Property Level User
Creating an Access Schedule for a User
Edit a Company Level User
WiFi
Integrations
Entrata
Brivo - Entrata Integration - Initial Setup in Your Entrata PMS
How to enable an Entrata integration
How to Verify Credentials in your Entrata integration
How to Sync Units in your Entrata integration
How to Create Units in your Entrata integration
How to Sync Residents in your Entrata integration
How to Remove your Entrata integration
Brivo Smart Home/Brivo Access Integration
Manually Refreshing Integrations
BookingSync Integration
CiiRUS Integration
FRS Integration
Guesty Integration
HSAPI Integration
Kigo Integration
LMPM Integration
Lodgix Integration
MRI Integration
MyVR Integration
Real Page Integration
Rent Manager Integration
Streamline Integration
Yardi Integration
Devices
Unpairing a Repeater
Installing a Gateway
Pairing a Honeywell T6 Thermostat
How do I lock the screen on a Honeywell T6 Pro Thermostat?
How do I unlock the screen on a Honeywell T6 Pro Thermostat?
What is the PIN to unlock the screen on a Honeywell T6 Pro Thermostat?
Gateway Install Tips
Unpairing a Lock
Pairing a Lock
Pairing a Repeater
Compatible Z-Wave Devices
Pairing an Outlet Module
Brivo Smart Home Release Notes
Brivo Visitor
Admins
Administrator Functions
Administrator Functions Overview
Location Name
Printer Configuration
Email Notifications
Host List
Auto Sign Out
Auto Refresh Host List
Accessing the Configuration Menu
Logging into Brivo Visitor
Configuring Brivo Access for use with Brivo Visitor
Configuring/Disabling Workflows
Reporting
Custom Questions
Document Agreement
Idle Screen Image
Visitors
Getting Started With Brivo Visitor
Brivo Visitor Release Notes
Identity and Access Management
SSO
Identity Connector
Okta
Identity Connector for Okta
BMP Provisioning with Identity Connector for Okta
Configure Identity Connector for Okta
Custom Field Mapping with Identity Connector for Okta
Brivo Wallet Pass Provisioning with Identity Connector for Okta
Azure
Configure Identity Connector for Azure Active Directory
Identity Connector for Azure Active Directory
BMP Provisioning with Identity Connector for Azure Active Directory
Custom Field Mapping with Identity Connector for Azure Active Directory
Brivo Wallet Pass Provisioning with Identity Connector for Azure Active Directory
Identity Connector Release Notes
- All Categories
- Brivo Access
- Users & Groups
- Guest Management
- Guest Management FAQ
Guest Management FAQ
Updated by Larry Wile
Guest Management Frequently Asked Questions
This article provides answers to frequently asked questions regarding Guest Management.
Pricing and Availability
How do I purchase Guest Management?
Guest Management can be purchased through your reseller or Brivo direct Sales representative.
Where is Guest Management available?
Guest requires Brivo Access and is available in Brivo supported countries including the U.S., Canada, Latin America, and countries in the European Union.
General Questions
Does Guest Management require Brivo Access?
Yes, Guest is based on the Brivo Access platform and utilizes the core platform functionality.
Is Guest Management the same product as Brivo Visitor?
No, Brivo Visitor is a separate subscription based kiosk that allows a visitor to check in from an iPad once at the location. Brivo Visitor does not include the ability to pre invite visitors or provide the visitor the ability to access doors.
What permissions are required for an administrator to manage Guests in Brivo Access?
Administrators will need multiple permissions to manage guests. Administrator Guest Permissions include Create Guest, Delete Guest, View Guest and Edit Guest. These permissions can be added in the Roles page within Brivo Access.
Group Permissions
For guest management, View Groups, and Edit Group Permissions are required. For configuration purposes, administrators may require Create Group and Delete Group permissions.
Site & User Permissions
To configure groups to Allow Visitors, administrators require access to View Users and Edit User Groups. Administrators will require the appropriate permission to the Site.
How do I invite a guest?
Administrators invite guests using Brivo Access (web). An administrator navigates to the Guest menu located in the left navigation menu under Users. From the Guest menu, the Admin selects the Add Guest button. Guest functionality is currently not available in the Brivo Access Mobile Application for Administrators.
Users invite guests using the Brivo Mobile Pass (app) using an iPhone or Android smartphone. Users must be a member of the group that has the Allow Guest setting enabled to invite guests. From the Brivo Mobile Pass App home screen, the invite guest icon displays in the top right of the menu. The user selects to Invite Guest icon to start the invite process.
Who can manage guests?
Administrators with the correct permissions can view and delete active guests from the Guest Management Dashboard in Brivo Access. Administrators can view and delete any guest whether created by a user or another administrator.
Users can only delete their own active guests using the Brivo Mobile Pass application.
Once a guest is deleted by an administrator or user, the guest is removed from the system and the PIN code credential is released. Existing guests cannot be edited.
How do I delete guests?
Administrators with the correct permissions, can delete Guests from the Guest Dashboard in Brivo Access. An administrator with the proper permissions navigates to the Guest page in Brivo Access. The Admin selects Users, then Guest from the left navigation. From the Guests page, the administrator locates the guest, selects View to open the guest details. From the guest details, the administrator can delete any guest, including guests invited from other users.
Users can only delete guests that they invited. To delete guests, the user opens up the Brivo Mobile Pass App on their smartphone and selects the invite guest icon. Once selected, the user lands on the My Guests page. My Guests displays all active guests that the user created. To delete a guest, the user selects a guest from the page and selects the Delete Guest button.
How do guests receive their pre invite from the administrator or user?
Guests created by an administrator using Brivo Access (web) will receive an email invite with the PINcode, host name, and date and time of the appointment when the PINcode is active. Administrators do not have access to view the PINcode.
Guests created by a user using the Brivo Mobile Pass (app) will receive a guest invite shared from the users smartphone. Users can share the PINcode using the smartphone sharing options via text (sms) or email. The invite includes the PINcode, host name, and date and time of the appointment when the PINcode is active.
What information is included on the guest pre invite email?
The Guest email invite includes the Host Name, Schedule of the visit (12 hour time) and PINcode. The timezone is based on the site timezone.
How are hosts notified of a guests arrival?
Administrators will receive browser and an email notification for the guests that they invited. Notifications are delivered based on Valid Access events from the guest accessing a door. Administrators do not receive notifications for all guests, only those guests where they originated the invite.
Users will receive a push notification and email for the guests that they invited. Notifications are delivered based on Valid Access events from the guest accessing a door.
The email notifications for the Valid Access events are delivered in English.
What Journal events are available for Administrators?
Events for Administrators and Users are displayed in Journal for Guest. When a guest is created or deleted, a journal entry is created. Journal entries for both Administrators and Users include Guest creation, Guest deletion, and Added Guest to Group
What events are available in the Events tracker?
The Events tracker in Brivo Access displays Guest Valid Access and Guest Failed Access Events. An additional filter is available to only display Guest specific Events. From the Events page in Brivo Access, Administrators can filter on the Event name for Valid or Failed Access, click the Show More button and select the Show only Guest Events filter.
Credentials
What types of credentials are supported for Guests with Guest Management?
Users and Administrators can invite guests and provide door access with a 6 digit PIN code. The PIN code length cannot be configured in Brivo Access. Creating guests without a credential type is not supported at this time.
Feature Compatibility
Are there any restrictions to using Guest Management?
Shared Access - Guest Management is currently not compatible with Shared Access. If Shared Access is enabled on an account, Guest Management cannot be added from the Partner Portal.
Two Factor Group schedules - Guest Management cannot be used with Two Factor Group schedules if configured in Brivo Access. Guests only have 1 credential issued at a time and cannot access both readers.
Can Guest Management be utilized with Brivo Smart Home?
Guest Management is not available in multifamily communities when Brivo Smart Home products or using Brivo Smart Home for the Property Management Soluton (PMS) pass through. Users have a different Guest login and experience for Brivo Smart Home.
An administrator can enable Guest Management in Brivo Access if the following conditions exist on the account. The customer has Multifamily edition, is utilizing Brivo Smart Home and enables Guest Management in Brivo Access. It is recommended to not enable Guest Management in Brivo Access because Brivo Access does not have knowledge of all the Z Wave devices that may have been added via Brivo Smart Home. When Brivo Smart Home is in use on an account, Guest Management in Access should not be enabled.
Email Notification Language Support
What email invitation languages does Guest Management support?
Guest Management supports english for all guest email invitations and email host notifications. Other supported languages are coming soon including Spanish, Dutch, German, French, Swedish
Reporting
What type of reporting is available with Guest Management?
Reporting on Guests is available from the Guest Management Dashboard. Admins can export the list of current guests based on a date range and export as a .csv file. This report includes the Guest name, Host name, expected date/time of visit, guest status and the source of the invite (mobile app or Web)
Additionally, reporting on Guests is available from the Reports page within Brivo Access. The Site activity and User activity display guest information in the existing report. Guests will display in the users column but are distinct because the guest name displays with the hosts last name in parenteses on the report.
Troubleshooting
What should I do if certain administrators cannot view or manage guests in Brivo Access?
Check your permissions and Groups that you manage. You may need to contact your Primary Administrator for assistance if additional permissions are required. Guest Management has specific Administrator permissions to view, create, edit, and delete guests. In addition, Administrators require view and edit group permissions to manage groups with guests.
Why are users not able to invite guests?
The Admin should verify the Guest Management feature is active on the account by logging into Brivo Access, select Users. The Guest menu should be displayed. Next, verify the Allow Guest setting is enabled on the group where the user is a member. Verify the user is a member of the Guest Group. If the user is not part of the group, the user will not be able to invite guests from the Brivo Mobile Pass App. If the problem persists, please contact Brivo support.
How does a user update an existing Guest appointment?
Guest invites cannot be edited. The user should delete the existing and send a updated invite.
I cannot add the Guest Management feature to an account?
The Reseller should verify that the Shared Access feature is not enabled on the account in Partner Portal. If in use, Guest Management cannot be enabled. Shared Access has to be disabled to enable Enhanced Guest.
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