Brivo Access
Administrators
Administrator Roles
Applying Assignments to an Administrator in Brivo Access
Managing an Administrator in Brivo Access
Configuration
Emergency Scenarios
Getting Started with Emergency Scenarios
Creating an Emergency Scenario
Initiating an Emergency Scenario
Clearing an Emergency Scenario
Activating a Group-based Lockout in Brivo Access
Excluding a Group from Lockdown in Brivo Access
How to Configure a Global Lockdown
How to Configure a Global Egress
Account Settings
Enable Multi-factor Authentication
Reset Multi-factor Authentication in Brivo Access
Shared Access Setup & Group Sharing in Brivo Access
Managing Account Settings in Brivo Access
Setting up Multi-factor Authentication
Setting a custom Logo for Brivo Mobile Pass in Brivo Access
Using your Multi-factor Authentication Recovery Code
Expire Unused Credential
What is Remote Access?
Enabling Facial Authentication
Configuring Personnel Control
Enabling COVID-19 Self Screening
Using Multi-factor Authentication
How can you change the time zone for a Brivo Access account?
Data Retention
Site Settings
Floor Plans
How to view floor plans in Brivo Access
How to edit floor plans in Brivo Access
How to create a Floor Plan in Brivo Access
Floor Plan Usability
Managing Site Settings in Brivo Access
Subsites in Brivo Access
Schedules & Holidays
Creating a Holiday in Brivo Access
Creating a Group Enabled Schedule
Managing a Schedule in Brivo Access
Notifications
Create a Notification
Cellular Reference Chart
Creating a Monitored Device Notification
Device Filters for Devices and Valid Access Notifications
Custom Fields
Commands
Credentials
Add Cards
Managing the Card Bank in Brivo Access
Assigning a License Plate Credential to a User
Adding Cards - Swipe to Enroll
Issuing a Brivo Mobile Pass or Wallet Pass in Brivo Access
Managing Brivo Wallet Pass in Brivo Access
What credential formats are supported by Brivo?
What is Optional Card Offset?
Adding Cards - Bulk Upload
Managing Unknown Cards in Brivo Access
How to use faceprint credentials
Creating a Brivo Door Station faceprint credential
Data Explorer
Data Explorer: Daily Active Users by Site
Introduction to Data Explorer
Data Explorer: Activity by Site
Data Explorer: Adding and Removing Visual Elements
Data Explorer - People counting by door over a specific date range with granularity options
Devices
Elevator Floor Control
Applying a Schedule to an Elevators & Floors
Applying a Door Override
Applying a Schedule to a Door
Setting the Arming Mode of an Alula Panel in Brivo Access
Using Device Status in Brivo Access
Events
Using Event Classification in Brivo Access
How to use Incident Management
Using Snapshot Log in Brivo Access
Accessing the Journal
Using the Event Tracker
Global View
Marketplace
Mindbody
Property Management Systems
Enabling RealPage Integration in Brivo Access
Enabling Entrata Integration in Brivo Access
Enabling RentManager Integration in Brivo Access
Enabling Yardi Integration in Brivo Access
Fetching units from Property Management Systems in Brivo Access
Disabling a Property Management System Integration
Fetching residents for Property Management Systems
Checking residents in your Property Management System
Video
Integration Marketplace
Languages
Occupancy Management
Using the Occupancy Dashboard in Brivo Access
Configuring Sites for Occupancy Management in Brivo Access
Reports
Running an Existing Report Configuration in Brivo Access
What are Reports in Brivo Access?
Creating a New Report Configuration
Creating a New Report Schedule
Creating a User Report
Running an In/Out Report in Brivo Access
List of Report Configurations in Brivo Access
User Image Quality Report
Managing Report Jobs
Users & Groups
Guest Management
Questions about your Guest Invite
How can I get Guest Management
Questions about your Guest Mobile Pass Invite
Guest Management FAQ
Configuring Guest Management
Suspending a User in Brivo Access
Modifying Group Permissions in Brivo Access
Exporting User Information
Deleting a User in Access
Issuing a PIN Code to a User in Brivo Access
Creating a User in Access
Viewing User Recent Activity in Brivo Access
Admin Bulk Actions - Deleting, Suspending or Reinstating Users
Creating a Group
Issuing a Card in Brivo Access
Using Badge Templates in Brivo Access
Video
Custom Video Layout
Viewing Recorded Video
Viewing Live Video - All Sites
How to use Video in Brivo Access
Brivo Access Cam Networking Ports
Account Configuration
Doors and Devices
How to add a device to a site in Brivo Access
How to View a Device in Brivo Access
How to Manage Floors in Brivo Access
How to Manage Elevators in Brivo Access
Viewing Valid Credential Relationships in Brivo Access
How to Manage Doors in Brivo Access
How to View Floors in Brivo Access
How to View Doors in Brivo Access
How to define a door in Brivo Access
To Define a Salto Door in Brivo Access
How to Manage a Device in Brivo Access
Sites
Mapping Offline Devices in Brivo Access
Site List in Brivo Access
How to Manage Sites in Brivo Access
View Sites in Brivo Access
Control Panels
Brivo Access Release Notes
How to use Dashboards in Brivo Access
Brivo Genius: AI-Powered Support and Smart Filtering
Using the New Navigation Menu in Brivo Access
How do I reset my password in Brivo Access?
Brivo Mobile Pass
Brivo Mobile Pass Release Notes
Non-Brivo Mobile Credentials
Provisioning HID Mobile Pass
HID Origo Activation in Marketplace
Redeeming your HID Mobile Pass
Enabling Allegion Mobile Pass for Offline Locks
Brivo Wallet Pass
Adding an Employee Badge to Apple Wallet
Adding an Employee Badge to Apple Watch
Brivo Wallet Pass - FAQ
Adding an employee badge to Google Wallet
How do I activate the ability for people to add their Brivo Mobile Passes to Apple Wallet in Brivo Access?
Brivo Mobile Pass FAQ
Favorite a door
Manually redeeming a Brivo Mobile Pass
Adding a widget on Android
Adding a widget on iOS
What is needed to use Magic Button with Brivo Mobile Pass
Opening a unit lock
Create a Brivo Mobile Pass Account
Linking a Brivo Smart Home Account
Enabling a Siri shortcut
Customize a door name
What is the minimum iOS or Android versions needed for Brivo Mobile Pass?
Inviting Guests
I don't see any doors in my Brivo Mobile Pass
Controlling Thermostats
Brivo Wallet Pass Global Availability
Redeeming your Brivo Mobile Pass
Hardware
Brivo Hardware
ACS6000/ACS6100
Brivo Door Station
Configuring a Brivo Door Station
How to setup Intercom for Brivo Door Station
How to use Intercom on a Brivo Door Station
How to setup notifications for Brivo Door Station
How to view Live Video with the Brivo Door Station
How to use Talkdown with the Brivo Door Station
Brivo Door Station FAQ
Brivo Door Station Release Notes
Brivo Smart Readers
Bandwidth Recommendations for Brivo Hardware
Brivo Onsite Server/Brivo Onsite Firmware Release Notes
Uploading Firmware via USB
3rd Party Hardware
Mercury
Converting the OEM Code on a Mercury Panel to Brivo
Configuring In / Out Reports for Brivo Mercury Solutions
Configuring Multiple OSDP Readers per Node
Mercury Integration Capability Matrix
Setting up Multi-Drop for Multiple OSDP Readers per Door
Brivo Mercury Solutions FAQs
Brivo Mercury Solutions - Plug and Play Provisioning - MP Series
Hardware Frequently Asked Questions (FAQ)
Ports and IP Addresses by Product Category
Brivo Access Mobile App
Users
Suspending or reinstating a user in the Brivo Access Mobile App
Issuing a Brivo Mobile Pass in the Brivo Access Mobile App
Issuing a card in the Brivo Access Mobile App
Creating a new user in Brivo Access Mobile App
Assign a user to a group in the Brivo Access Mobile App
Issuing a PIN in the Brivo Access Mobile App
Devices
Applying a schedule to a door in Brivo Access Mobile App
How to activate or deactivate an Emergency Scenario
How to unlock a Door in the Brivo Mobile Pass App
Account Settings
Brivo Access Mobile App Release Notes
Partner Portal
Brivo Smart Home
Properties
Change the Digit Length for Randomly Generated Access Codes
Set Temperature for all Vacant Units
Set a Check Out Time
Manually Send a Pin Code Via Email in Brivo Smart Home
Set a Check In Time
Lock all Vacant Units
Change How Long Following Check-out that Codes are Unsynced
Changing a Property's Time Zone
Turn off all Lights in Vacant Units
Schedule Auto-Lockout Time for all Company Properties
Adding a Property
Create Scheduled Access for a Property in Brivo Smart Home
Schedule Guest Code Sync
Manually Send a Pin Code Via SMS in Brivo Smart Home
Change how long prior to Check-in that codes are synced
Schedule Guest Code Removal Sync
Scenes
Delete a Property Level Scene
Create a Property Level Scene
Activate a Property Level Scene
Edit a Property Level Scene
Users
Delete a Company Level User
Deleting a Property Level User
Adding a Company Level User in Brivo Smart Home
Edit a Property Level User
Adding a Property Level User
Creating an Access Schedule for a User in Brivo Smart Home
Edit a Company Level User
WiFi
Integrations
Entrata
Brivo - Entrata Integration - Initial Setup in Your Entrata PMS
How to enable an Entrata integration in Brivo Smart Home
How to Verify Credentials in your Entrata integration
How to Sync Units in your Entrata integration
How to Create Units in your Entrata integration
How to Sync Residents in your Entrata integration
How to Remove your Entrata integration
Brivo Smart Home/Brivo Access Integration
Manually Refreshing Integrations
BookingSync Integration
CiiRUS Integration
FRS Integration
Guesty Integration
HSAPI Integration
Kigo Integration
LMPM Integration
Lodgix Integration
MRI Integration
MyVR Integration
Real Page Integration
Rent Manager Integration
Streamline Integration
Yardi Integration
Devices
Unpairing a Repeater
Installing a Gateway
Pairing a Honeywell T6 Thermostat
How do I lock the screen on a Honeywell T6 Pro Thermostat?
How do I unlock the screen on a Honeywell T6 Pro Thermostat?
What is the PIN to unlock the screen on a Honeywell T6 Pro Thermostat?
Gateway Install Tips
Pairing a Repeater
Pairing an Outlet Module
How to Manage Door Locks in Brivo Smart Home
Troubleshooting False Lock Jam Alerts
Brivo Smart Home Release Notes
Brivo Visitor
Admins
Administrator Functions
Administrator Functions Overview
Location Name
Printer Configuration
Email Notifications in Brivo Visitor
Host List
Auto Sign Out
Auto Refresh Host List
Accessing the Configuration Menu
Logging into Brivo Visitor
Configuring Brivo Access for use with Brivo Visitor
Configuring/Disabling Workflows
Reporting
Custom Questions
Document Agreement
Idle Screen Image
Visitors
Getting Started With Brivo Visitor
Brivo Visitor Release Notes
Identity and Access Management
SSO
Identity Connector
Okta
Identity Connector for Okta
BMP Provisioning with Identity Connector for Okta
Configure Identity Connector for Okta
Custom Field Mapping with Identity Connector for Okta
Brivo Wallet Pass Provisioning with Identity Connector for Okta
Azure
Configure Identity Connector for Azure Active Directory
Identity Connector for Azure Active Directory
BMP Provisioning with Identity Connector for Azure Active Directory
Custom Field Mapping with Identity Connector for Azure Active Directory
Brivo Wallet Pass Provisioning with Identity Connector for Azure Active Directory
Identity Connector Release Notes
Brivo Install
- All Categories
- Brivo Access
- Users & Groups
- Guest Management
- Guest Management FAQ
Guest Management FAQ
Updated
by Larry Wile
Guest Management Frequently Asked Questions (FAQ)
Welcome to the Guest Management FAQ! This guide will help you understand how Brivo’s Guest Management feature works, including how to invite guests, set up permissions, manage credentials, and troubleshoot common issues.
1. Getting Started with Guest Management
How can I purchase Guest Management?
You can buy Guest Management through an authorized Brivo reseller or by contacting a Brivo Sales Representative. They will help you choose the right plan for your needs.
Where is Guest Management available?
Guest Management is available in countries where Brivo Access is supported, including:
- The United States
- Canada
- Latin America
- European Union countries
To use Guest Management, your organization must have an active Brivo Access subscription.
2. General Questions
Do I need Brivo Access to use Guest Management?
Yes. Guest Management is built into the Brivo Access platform, so you must have Brivo Access to use it.
Is Guest Management the same as Brivo Visitor?
No, these are two separate products:
- Guest Management allows you to pre-invite guests and give them temporary access to doors.
- Brivo Visitor is a kiosk-based check-in system where visitors sign in on an iPad when they arrive. It does not allow guests to be invited ahead of time or access doors independently.
3. Managing Guests
How do I invite a guest?
There are two ways to invite guests:
- Administrators (Brivo Access - Web)
- Log into Brivo Access.
- Go to Users > Guests.
- Click Add Guest and enter the required details.
- Users (Brivo Mobile Pass - App)
- Open the Brivo Mobile Pass app on an iPhone or Android device.
- Tap the Invite Guest icon (top-right of the screen).
- Enter the guest’s details and send an invitation.
📌 Note: Administrators must enable a users access to invite guests using the Brivo Mobile Pass application. The Brivo Access mobile app does not support guest invitations for administrators at this time.
Who can manage guests?
- Administrators with the right permissions can view, edit, and delete any guest using Brivo Access (Web).
- Users can only delete their own guests using the Brivo Mobile Pass app.
How do I delete a guest?
Administrators:
Administrators can delete any guest regardless of who created the guest. Once a guest visit has expired, the guest is not automatically removed from Access. The administrator must remove/delete the guest from the Guest Dashboard. Once the guest is deleted, the credential is returned to the account for future use.
- Open Brivo Access (Web) and go to Users > Guests.
- Find the guest, select View, and click Delete Guest.
- You can also select multiple guests and delete them at the same time.
Users:
Users can delete any guest that they created using the Brivo Mobile Pass app as long as the guest is still active or the visit hasnt occurred yet. Once the guests visit has expired, the guest will no longer appear in the Brivo Mobile Pass app. The guest is viewable in Brivo Access where the administrator can remove/delete the guest.
- Open the Brivo Mobile Pass app.
- Tap Invite Guest > My Guests.
- Select a guest and tap Delete Guest.
📌 Important: Guests are not automatically deleted after their visit. Administrators must manually remove them from the system.
How do I view guests?
- Administrators can see all guests in Brivo Access (Web) under Users > Guests.
- Users can only view their own active guests in the Brivo Mobile Pass app.
4. Guest Restrictions
Changes to a user or administrator will impact any guest invited by the individual and will result in the guest not being able to access doors and removed from the system. The following changes to a user or administrator will result in the removal of the guest from the system if they are invited any guests.
- a group is deleted
- user is suspended
- user is deleted
- A users Brivo Mobile Pass (BMP) credential is deleted
- Admin updates/adds a Mobile Pass expiration date. If any existing guest invites exceed the users Mobile Pass expiration date, the guest is removed.
- Admin is deleted
- Admin loses groups assignments
5. Guest Invitations & Notifications
How do guests receive their invitation?
Guests receive an email or text invitation based on how they were added:
Inviter | Delivery Method | What the Guest Gets |
Administrators (Brivo Access - Web) | Email with a PIN code or Mobile Pass credential, host name, appointment details, and address | |
Users (Brivo Mobile Pass - App) | Email or Text | Email or Text with a PIN code (sent via text or email) or Mobile Pass (sent via email) |
How do hosts get notified when their guest arrives?
- Administrators get a browser alert and an email when their guest accesses a door successfully. The browser alert and email are generated for valid access events.
- Users get a push notification and an email when their guest enters a door successfully. The push notification and email are generated for valid access events.
Notifications happen automatically and cannot be customized.
6. Guest Credentials
What credentials can guests use?
Guests can be assigned one credential at a time to gain door access. Supported credentials include:
- A 6-digit PIN code (not customizable).
- A Mobile Pass (limited to the account’s available passes). Brivo Mobile Pass subscription required separate from Guest Management.
Can PIN codes and Mobile Pass credentials be reused?
Yes! When a guest is deleted, their PIN code or Mobile Pass becomes available again for future guests.
Can I revoke a guest’s Mobile Pass?
No, but deleting the guest will automatically remove their Mobile Pass.
Can I resend a Mobile Pass invitation?
Yes! Both admins and users can resend a Mobile Pass invitation.
- Administrators can resend invites in Brivo Access (Web).
- Users can resend invites in the Brivo Mobile Pass app (only for their own guests).
Do guests need to activate their Mobile Pass before using it?
Yes. Guests must download the Brivo Mobile Pass app and activate their pass before they can unlock doors.
7. Feature Compatibility & Restrictions
Are there any restrictions on using Guest Management?
Yes. Guest Management is not compatible with:
- Shared Access (must be disabled to enable Guest Management).
- Two-Factor Group Schedules (guests can only have one credential at a time).
- Brivo Smart Home (not available for multi-family properties).
8. Reporting & Event Tracking
Can I track guest activity?
Yes! Administrators can track guest activity using Brivo Access with information available in the following pages.
- Users>Guests Dashboard (Brivo Access) – Exports guest reports as a CSV file.
- Analytics>Reports (Brivo Access) – Tracks guest visits under User & Site Activity.
- Events>Events Tracker (Brivo Access) – Displays Guest Valid & Failed Access events.
- Events>Journal (Brivo Access) - Displays Administrator and Users Guest actions
What logs are available in the Journal?
Actions from administrators and users related to guests are displayed in the Journal page in Brivo Access. Journal entries include:
- Guest Created, Guest Deleted, Guest Added to Group
9. Troubleshooting & Common Issues
Why can’t an administrator manage guests?
- Check permissions in Brivo Access.
- Ensure the administrator has View, Create, Edit, and Delete Guest permissions.
Why can’t a user invite guests?
- Confirm that Guest Management is enabled in Brivo Access.
- Check if the user is in a Guest-allowed group.
Why can’t I edit an existing guest invitation?
Guest invitations cannot be edited. Instead, delete the invite and send a new one.
10. Language Support
What languages are available for guest emails?
- Currently supported: English
Coming soon: Spanish, Dutch, German, French, Swedish