Creating a User in Access

Larry Wile Updated by Larry Wile


A User is any person who has been given a credential and generally has access to at least one door. Users are assigned to Groups which are assigned door and device permissions. Users can be either Active or Suspended within an account. If a User is Suspended, they are still a part of the account, but all of their access permissions will have been revoked until they are set back to Active.


The following Administrator permissions are required to create a User:

  • View users
  • Create user

Furthermore, the following permissions are required to edit or delete a User:

  • Edit user groups
  • Delete user
  • Edit user profiles
  • Assign user credentials

Steps to Create a User

  1. On the left navigation bar, navigate to the Users tab.
  1. Once you are on the User page, click on the Create New User button.
  1. Fill out the user’s information with their full name, phone number, and email. Optionally, you may upload a photo.
  1. Custom fields can be applied to the User if desired.
  1. Scrolling down, you may add a User to a group by clicking on the Assign to a Group button. Select the group(s) you want to assign to the User by clicking on the Assign button in the pop-up window. The Assign button will turn green and say Assigned. When finished, close the pop-up window and add a credential if you want.
  1. You may add a credential to a user by clicking on the Assign a Credential button. A pop-up window will appear allowing you to assign a Card, a Brivo Mobile Pass, and/or a PIN. If the user does not have an email address, the Brivo Mobile Pass option is not available.
  2. To add a card, click on the Card icon and the Card List will appear in a pop-up window. Click on the Assign button next to the card you want to assign. The Assign button will turn green and say Assigned. When you’re done, click Assign Credential at the bottom of the pop-up window.
  1. To add a Brivo Mobile Pass, make sure you have an email address entered above, and then click on the Mobile Pass icon and the Assign a Mobile Pass pop-up window appears. If there is only one email address assigned for this user, click Assign a Credential and the Mobile Pass invite will be emailed.
  1. To add a PIN, click on the PIN icon and the Assign a PIN pop-up window appears. Select a PIN of the desired length (4 to 8 characters) and either enter it or randomly generate it using the Generate PIN button. Click Assign a Credential when you’re finished.
  1. Once done, click the Create User button at the bottom of the page to complete the process.

How-to Video

For a walkthrough of this feature, please watch the video below.

How did we do?

Issuing a PIN Code to a User

Viewing User Recent Activity