Questions about your Guest Mobile Pass Invite

Matt Alderson Updated by Matt Alderson

Questions about your Guest Mobile Pass Invite

Troubleshooting Common Issues

If you’re having trouble with your Guest Mobile Pass, here are some tips:

  1. Trouble Downloading the App
  • Ensure your device has an active internet connection.
  • Search for "Brivo Mobile Pass" directly in Google Play or the App Store if the download link doesn't work.

  1. Issues Redeeming the Pass
  • Make sure you open the invite email on your mobile device, not a desktop.
  • Check your spam or junk folder if you don’t see the email.
  • If the “Activate Mobile Pass” button doesn’t work, contact your host for a new invite.
  • If this is your first time using Brivo Mobile Pass, you can follow the tutorial in the app, or you can just skip it.
  • We encourage you to create a Brivo Mobile Pass account. Refer to this article on how to set up your account.
  • Ensure you redeem the pass within seven (7) days. If expired, contact your host for a new email invite.

  1. App Not Functioning Properly
  • Confirm that Bluetooth is enabled on your device.
  • Ensure your phone has the latest version of the app installed.
  • Check if the app has necessary permissions (e.g., Bluetooth, location access).
  • Restart your device and try again.
  • When you are at your destination, make sure your Bluetooth is on and just tap the Magic Button to get in.

  1. Connectivity Problems
  • Make sure your device has a stable internet or data connection.
  • Stand close to the door for better performance.

Best Practices for First-Time Users

  • Keep Your Device Ready: Always have Bluetooth enabled when near the door.
  • Save Time: Familiarize yourself with the door names and locations you’ll be accessing.
  • Quick Access Tip: Pin frequently used doors in the app for easy access.

What to Do If You’re Still Stuck

  • Contact your host for assistance.

Frequently Asked Questions (FAQ)

  1. What if my phone is lost or stolen?
    • Contact your host to revoke the Mobile Pass.
  2. Can I use the app on multiple devices?
    • No, the pass is tied to a single device for security reasons.
  3. What if my phone’s battery is dead?
    • Use alternative methods provided by your host (e.g., physical keys or temporary access codes).

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