Getting Started with Emergency Scenarios

JC Updated by JC

Getting Started with Emergency Scenarios

Accounts with legacy hardware can continue to utilize legacy group-based lockout in Brivo Access. While this does not provide true lockdown functionality, it will provide some protection during an emergency situation.

To learn more about Emergency Scenarios and other benefits of upgrading your Brivo hardware, please contact your Brivo Sales Representative or sales@brivo.com

Emergency Scenarios are an important emergency response feature available in all Editions of Brivo Access. When a life threatening event occurs, Brivo Access can quickly lock all of your doors and prevent users from moving throughout the space. These Emergency Scenarios can be initiated from Brivo Access or the Brivo Access Mobile App, and can even be configured to be triggered by hardwired devices installed throughout your space.

Quick Start Checklist

  1. Your account is eligible for Emergency Scenarios if all of the following are true:
    1. All panels on the account support Emergency Scenarios
    2. All panels on the account have the minimum required firmware version or later
    3. Brivo Access Standard, Professional, or Enterprise
  2. Create Emergency Scenarios that support your emergency response plan
  3. Configure your Administrators to ensure they have the proper permissions to manage Emergency Scenarios
  4. Practice Initiating an Emergency Scenario and Clearing an Emergency Scenario regularly as part of your Emergency Preparedness Activities

Hardware Requirements

To update your panel firmware, please contact Brivo Customer Care at 1.866.274.8648 or customercare@brivo.com
Supported Panels
  • ACS100
  • ACS300
  • ACS6000 / ACS6100
  • Mercury LP1502
Minimum Panel Firmware
  • 6.2.4

Frequently Asked Questions (FAQs)

Do Emergency Scenarioso require an additional subscription or fee?

No. Emergency Scenarios are available to all customers as part of their Brivo Access subscription.

How do I verify if Emergency Scenarios are enabled for my account?

To determine if Emergency Scenarios are enabled for you account, click the Emergency Scenario button in the navigation menu.

  • If Emergency Scenarios are enabled, you will see:
  • If Group-based Lockout is enabled, you will see:

Can I upgrade my account from using the legacy lockout feature to the door-based Lockdown feature?

If your account is now eligible for Emergency Scenarios, please contact Brivo Support at 1.866.274.8648 (866.BRIVO4U) or send an email to customercare@brivo.com to enable Lockdown for your account.

Why are Emergency Scenarios not available if I have ACS5000 or IPDC panels on my account?

Emergency Scenarios require additional computing capabilities that are not available on our older generations of hardware. Enabling Emergency Scenarios in an account with all legacy panels or a mixture of legacy and modern panels would result in doors being remaining insecure during an Emergency Scenarios. In order to ensure the safety of our customers and prevent unintended security vulnerabilities, Emergency Scenarios can only be enabled for accounts with all eligible panels.

How do I configure Emergency Scenarios to allow police and first responders to access my facility?

Brivo Access allows individual groups to be excluded from Lockdown. This setting should be used very carefully and only enabled for groups that will be actively engaged in emergency response, such as dedicated credentials for police. Any groups with this setting enabled will be able to continue unlocking doors and bypass all of the protections of Lockdown.

How did we do?

Creating an Emergency Scenario

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