Hardware Frequently Asked Questions (FAQ)

Larry Wile Updated by Larry Wile

Hardware Frequently Asked Questions (FAQ)

  1. Q: How do I restart my Brivo control panel/controller?
    A: Power Off the Panel: Disconnect the power supply to the control panel. This can be done by unplugging the power adapter or turning off the circuit breaker that supplies power to the panel.
    Wait for a Few Seconds: Allow the panel to remain powered off for about 10-15 seconds. This ensures that the panel fully shuts down.
    Power On the Panel: Reconnect the power supply to the control panel by plugging the power adapter back in or turning the circuit breaker back on.
    Verify the Restart: Once powered on, check the panel's status indicators (LEDs) to ensure it is functioning correctly. You may also want to verify the connection status in the Brivo Access Device Manager.
  2. Q: Does Brivo hardware have UV Ray protection?
    A: Yes, the plastic enclosure material was selected with outdoor use in mind.
  3. Q: Is there a way to get data from a panel that has been removed from an account?
    A: The data is not actually on the panel. Whatever data orignally on the panel would have been pushed to the cloud. If the panel was online when it got removed from the account, the server will tell it to wipe its data. If the panel was offline when removed, the information would still be on the panel, but there's no way to export it. The raw data on the panel doesn’t mean anything until it’s sent to the cloud to be displayed.
  4. Q: Are Brivo dual-tech readers compatible with Brivo tri-tech readers?
    A: Yes, both reader types can work together.
  5. Q: it is possible to configure an ACS6000 or an ACS300 to use IPv6?
    A: At this time, it is not possible to configure any Brivo control panel to use IPv6.
  6. Q: How long does it take for credentials to be downloaded to the controller/panel?
    A: It should start within a few seconds of a change that impacts the panel, and be active in a minute or so, depending on how many credentials are associated with the panel, and the panels internet connection speed.
  7. Q: What is Global Input/Output (Global I/O)??
    A: Global Input/Output (Global I/O) refers to the ability to link input and output devices across multiple controllers within the same system. This feature allows events or triggers from one device (input) to cause an action on another device (output) within the same network, even if they are physically connected to different controllers.
  8. Q: How do I know when my coin-cell battery is failing?
    A: Brivo products that use batteries are Brivo control panels/controllers. Brivo readers do not contain batteries. The sole purpose of the coin-cell battery on a Brivo control panel/controllers is to maintain the Real Time Clock (RTC). If the control panel/controller loses power and power is then restored WITHOUT reconnecting to the internet, you can check the date/time of the panel through the built-in WebCLI. If the date/time is wrong, then the RTC battery has failed and should be replaced.
  9. Q: What does the blinking yellow LED mean for a Brivo Smart reader?
    A: The blinking yellow LED on a Brivo reader indicates a Waiting State. In the context of a Brivo Smart Reader, the waiting state refers to when the reader is powered on and operational but is not actively processing a credential. It is essentially an idle or standby mode, where the reader is waiting for user interaction, such as the presentation of a keycard, mobile credential, or PIN entry.
  10. Q: How long will your system last on standby battery?
    A: The length of time the standby battery will last during a power outage depends on several factors, including the total current draw of the connected devices. Since every system configuration is unique, we are unable to provide a definitive runtime estimate.Some key factors that impact battery life include:
    • Number and type of connected devices (e.g., REX motions, readers, auxiliary outputs).
    • Total power consumption of the control panel and all ancillary devices.
    • Battery capacity and condition.
    To estimate battery runtime for your specific setup, we recommend calculating the total current draw of all connected components and comparing it against the battery’s amp-hour (Ah) rating
  11. Q: Do IPDC legacy panels allow you to remotely unlock doors?
    A: Brivo Administrators can pulse open a door from the cloud, but this cannot be done by a credential holder. Brivo Mobile Pass does not work with the IPDC controller.
  12. Q: How often do panels communicate?
    A: For communication, Brivo panels try to always be connected. There is a heartbeat check-in once a minute if there is no other activity in the account, such as card swipes and doors opening.

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