Brivo Access
Administrators
Configuration
Account Settings
Enable Multi-factor Authentication
Managing Site Settings
Reset Multi-factor Authentication
Shared Access Setup & Group Sharing
Managing Account Settings
Setting up Multi-factor Authentication
Setting a custom Logo for BMP
Using your Multi-factor Authentication Recovery Code
Data Retention
Expire Unused Credential
What is Remote Access?
Configuring Personnel Control
Enabling COVID-19 Self Screening
Using Multi-factor Authentication
Schedules & Holidays
Notifications
Custom Fields
Commands
Credentials
Managing the Card Bank
Adding Cards - Swipe to Enroll
Issuing a Brivo Mobile Pass
Adding Cards - Bulk Upload
Managing Unknown Cards
How to use faceprint credentials
Creating a Brivo Door Station faceprint credential
Data Explorer
Introduction to Data Explorer
Using Data Explorer
Data Explorer Example: All Activity Bar Graph
Data Explorer Example: Creating a User & Group Count Visual
Data Explorer Example: Credential Audit by Type
Data Explorer Example: Device & Panel Relationships
Data Explorer Example: Expiring Credentials
Data Explorer Example: List of New Credentials Issued
Data Explorer Example: Recent Activity Data Table
Data Explorer Example: Recent Activity by Site
Data Explorer Example: Viewing Failed Access Events using Packed Bubbles
Data Explorer Example: Unique Users by Day
Creating a Deleted User Audit in Data Explorer
Creating a Credential Audit in Data Explorer
Devices
Applying a Schedule to an Elevators & Floors
Applying a Door Override
Applying a Schedule to a Door
Setting the Arming Mode of an Alula Panel
Using Device Status
Events
Global View
Integrations
Languages
Lockdown
Getting Started with Lockdown
Viewing Lockdown Scenarios
Creating a Lockdown Scenario
Creating a Wired Lockdown Configuration
Initiating a Lockdown
Clearing a Lockdown Scenario
Activating a Group-based Lockout
Excluding a Group from Lockdown
Occupancy Management
Reports
Running an Existing Report Configuration
Creating a New Report Configuration
Creating a New Report Schedule
Running an In/Out Report
Managing Report Jobs
Users & Groups
Suspending a User
Modifying Group Permissions
Exporting User Information
Issuing a PIN Code to a User
Creating a User in Access
Viewing User Recent Activity
Creating a Group
Issuing a Physical Credential
Using Badge Templates
Video
Brivo Access Release Notes
Brivo Access Firmware Release Notes
Brivo Mobile Pass
Brivo Mobile Pass Release Notes
Brivo Wallet Pass
Adding an Employee Badge to Apple Wallet
Adding an Employee Badge to Apple Watch
Employee Badge in Apple Wallet - FAQ
Brivo Mobile Pass FAQ
Favorite a door
Manually redeeming a Brivo Mobile Pass
Adding a widget on Android
Adding a widget on iOS
Opening a unit lock
Create a BMP Account
Linking a Brivo Smart Home Account
Enabling a Siri shortcut
Customize a door name
Inviting Guests
Controlling Thermostats
Redeeming your Brivo Mobile Pass
Brivo Hardware
Brivo Smart Home
Properties
Change the Digit Length for Randomly Generated Access Codes
Set Temperature for all Vacant Units
Set a Check Out Time
Manually Send a Pin Code Via Email
Set a Check In Time
Lock all Vacant Units
Change How Long Following Check-out that Codes are Unsynced
Changing a Property's Time Zone
Turn off all Lights in Vacant Units
Schedule Auto-Lockout Time for all Company Properties
Adding a Property
Create Scheduled Access for a Property
Schedule Guest Code Sync
Manually Send a Pin Code Via SMS
Change how long prior to Check-in that codes are synced
Schedule Guest Code Removal Sync
Scenes
Delete a Property Level Scene
Create a Property Level Scene
Activate a Property Level Scene
Edit a Property Level Scene
Users
Delete a Company Level User
Deleting a Property Level User
Adding a Company Level User
Edit a Property Level User
Adding a Property Level User
Creating an Access Schedule for a User
Edit a Company Level User
WiFi
Amazon Alexa
Adding the Brivo Smart Home Alexa Skill Using your Computer Browser
Adding the Brivo Smart Home Skill to Alexa Using your Mobile Device
Adding the Brivo Smart Home Skill Using Amazon Alexa
Integrations
Brivo Smart Home/Brivo Access Integration
Manually Refreshing Integrations
BookingSync Integration
CiiRUS Integration
FRS Integration
Guesty Integration
HSAPI Integration
Kigo Integration
LMPM Integration
Lodgix Integration
MRI Integration
MyVR Integration
Real Page Integration
Rent Manager Integration
Streamline Integration
Yardi Integration
Devices
Unpairing a Repeater
Installing a Gateway
Pairing a Honeywell T6 Thermostat
Gateway Install Tips
Unpairing a Lock
Pairing a Lock
Pairing a Repeater
Compatible Z-Wave Devices
Pairing an Outlet Module
Brivo Smart Home Release Notes
Brivo Visitor
Admins
Administrator Functions
Administrator Functions Overview
Location Name
Printer Configuration
Email Notifications
Host List
Auto Sign Out
Auto Refresh Host List
Accessing the Configuration Menu
Logging into Brivo Visitor
Configuring Brivo Access for use with Brivo Visitor
Configuring/Disabling Workflows
Reporting
Custom Questions
Document Agreement
Idle Screen Image
Visitors
Getting Started With Brivo Visitor
Brivo Visitor Release Notes
Identity and Access Management
- All Categories
- Brivo Smart Home
- Devices
- Gateway Install Tips
Gateway Install Tips
Gateway Install Tips
Follow these tips to ensure the best possible performance from your Gateway:
- When possible, the Gateway and Z-wave device should be within six feet of one another when adding a device to ensure a proper connection occurs. Once the portal shows that it has found a device, we don't recommend you immediately run off to install it or just power it down either because you may run into issues. During connection, some time needs to be given for the communication process to occur for the two devices to properly link. The necessary time for this to occur is different based on the type of device, but it is typically very quick for lighting modules, but up to several minutes for thermostats and door locks.
- Position the Gateway as close as possible to connected devices. Farther distances means the Gateway is prone to more interference.
- Have a clear line of sight between your Gateway and Z-Wave devices.
- Avoid any concrete walls between the Gateway and any devices.
- Do not place the gateway inside of any metal enclosures.
- Install your Gateway on the wall with the power cord pointed down. Gateways laying down tend to have a poorer connection.
- At any time, if you wish to no longer utilize a Z-wave device, unpair the devices from associations to reduce potential delays.
- To improve the connection, install repeaters or utilize other devices in the network as repeaters. In general, there are two types of Z-Wave devices: those that grow your network and those that don't. The majority of battery powered Z-Wave devices like door locks, sensors, and even some thermostats do not repeat a Z-Wave signal. A home full of battery powered Z-Wave devices will not produce a strong Z-Wave network. A great middle ground are light switches, Z-Wave bulbs, plug-in modules and even stand-alone Z-Wave signal repeaters that are spread out strategically, covering your entire home. Thermostats will only act as repeaters if they were connected while running on AC power from the HVAC. If you just popped in batteries and held it next to the panel, the thermostat will not help strengthen your Z Wave network.
- Your Gateway should have a stable connection to your network. When possible, wire your Gateway using an ethernet cable to provide network stability.
